Privacy Policy
Last Updated: 01/12/2025
Introduction and Scope
This Privacy Policy describes how HelloAI, a service provided by KD Solutions (“we,” “us,” or “our”), collects, uses, and protects information.
Applies to:
Visitors of our website (Site)
End users interacting with our technology through our clients’ websites (Services)
We operate as a B2B solution provider: our Clients (companies) use our technology to interact with their own customers (End Users).
Information We Collect
A. Information You Provide Directly
When you register as a Client or interact with our Site, we collect:
Account Data: Company name, professional email, phone number, and billing details
Communications: Content of messages you send us for support or inquiries
B. Information Collected Automatically (Site & Services)
When you navigate our Site or when End Users interact with our chat widgets on Client websites, we collect:
Usage Data: IP addresses, browser type, device information, pages visited
Interaction Data: Chat logs, timestamps, metadata regarding the usage of our AI tools
C. Cookies and Tracking Technologies
We and our third-party partners use cookies, pixels, and similar technologies to facilitate navigation and marketing:
Functional Cookies: Necessary for the operation of the service (e.g., keeping you logged in)
Analytics & Retargeting: Third-party partners may track your activity across different websites to show personalized ads
Your Choices: You can control cookie preferences in your browser, but disabling some cookies may affect functionality
How We Use Information
We use collected data for legitimate business purposes:
Service Delivery: Provide, maintain, and automate AI chat functions
AI Response Generation: Generate accurate responses to user queries via our AI algorithms
Billing & Administration: Manage accounts and process payments
Marketing: Send updates and promotional content (opt-out available anytime)
Specific Clause regarding AI Training:
To protect confidentiality, data processed through our Services is NOT used to train AI models of third-party providers. Data remains isolated and is used solely to generate immediate responses.
Data Retention
We follow strict retention schedules:
Cookies: Expire after 3 years
Web Logs: Retained for 5 years
Aggregated Reports: Up to 10 years for historical analysis
Client Account Data: Retained for the duration of the contract + statutory limitation period
Information Sharing and Disclosure
We do not sell personal data. Data may be shared:
Service Providers (Sub-processors): Trusted vendors helping operate our Services (e.g., cloud hosting, AI tech providers, payment processors). Contractually bound to confidentiality
Legal Compliance: If required by law, regulation, or legal process
Business Transfers: In event of merger, acquisition, or sale of assets, data may transfer to new owner
International Data Transfers
HelloAI is based in France. Some data may be transferred outside the EEA, including the USA, to provide global services (AI generation, cloud redundancy).
Transfers comply with GDPR using Standard Contractual Clauses (SCCs) or other valid mechanisms to guarantee high-level data protection
Security
We implement robust technical and organizational measures (TOMs):
Encryption (TLS/SSL) during transmission
Secure access controls
Access only for employees or agents needing the data
Note: No transmission over the Internet is 100% secure
Your Rights (GDPR)
You have the following rights under GDPR:
Access: Request a copy of your personal data
Rectification: Correct inaccurate data
Erasure: Request deletion (“Right to be Forgotten”)
Objection: Object to processing for direct marketing or legitimate interests
Portability: Receive your data in a structured, machine-readable format
To exercise rights: contact us at contact@247helloai.com
Contact Us
If you have questions about this policy or our privacy practices:
Email: contact@247helloai.com
Mail: KD Solutions, 9 rue des Colonnes, 75002 Paris, France
